An insurance company needed 24/7 security monitoring and incident response without building an in-house SOC. They selected our Managed SOC to gain analyst-led detection, threat intelligence, and compliance-ready reporting.
Scope: Log and telemetry ingestion from existing SIEM/EDR/network sources; 24/7 monitoring, alert triage, escalation, and incident response support; monthly reports and compliance deliverables. Success criteria: mean time to detect (MTTD) reduced; critical alerts triaged within SLA; client satisfaction with clarity of communications.
We integrated with the client's existing tooling (SIEM, EDR, email, cloud), defined escalation paths and playbooks, and stood up our analysts in a follow-the-sun model. Services included:
| Service | Description |
|---|---|
| Monitoring | 24/7 alert triage, correlation, and escalation |
| Threat intelligence | Integration of TI feeds; context for IOCs and TTPs |
| Incident response | Containment guidance, evidence preservation, post-incident review |
| Reporting | Monthly metrics, compliance reports (e.g. SOC 2), ad-hoc briefings |
Managed SOC does not perform vulnerability scans as a core deliverable; we identified gaps through alert quality and coverage reviews (e.g. missing log sources, tuning recommendations) and advised the client on remediation. Several incidents (phishing, brute force, suspicious PowerShell) were detected and escalated; client resolved with our support.
"Their analysts are sharp. We sleep better knowing they are watching."— CISO, Insurance Company
Clear SLAs and escalation paths are essential. Aligning our playbooks with the client's environment reduced noise and improved response time. For similar organizations: define scope of response (containment vs. full IR); agree on reporting cadence; plan for periodic tabletop exercises.
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